Effective date: October 7, 2025
1. Who We Are
Say Goodbye to Single, based in Vancouver, BC, Canada.
Website: saygoodbyetosingle.com
Contact for privacy questions: privacy@saygoodbyetosingle.com
2. Information We Collect
We collect personal information when you:
- Submit a form (name, email, message)
- Sign up for free downloads or our email list
- Purchase a product or service (billing details via WooCommerce or Stripe)
- Browse our site (cookies, IP address, browser information via Google Analytics)
3. How We Use Your Information
- To respond to inquiries and provide services you request
- To process and deliver purchases
- To send email updates and marketing (with your consent; you may unsubscribe anytime)
- To improve site performance and security
- To comply with legal and tax obligations
4. Cookies and Tracking
We use cookies for essential site functions, analytics, and spam protection (Google reCAPTCHA).
Non-essential cookies (e.g., analytics) are only set if you consent via our cookie banner.
You can change your cookie preferences by selecting “Preferences” on the cookie pop-up at the bottom of the screen when you visit our site.
You can learn more about our Cookie Policy here.
5. Payment Processing
We use third-party payment processors (Stripe) to handle payments. We do not store full credit-card information on our servers.
6. Data Sharing
We share limited data with trusted service providers (e.g., email provider Brevo, Google Analytics) for business purposes only.
7. Data Retention
We retain contact form submissions and marketing email data until you request deletion or unsubscribe, or for up to 10 years after your last interaction. Purchase records are kept as required by Canadian tax law.
8. International Transfers
Your information may be processed in countries outside Canada (e.g., the US, EU) by our third-party providers. We take steps to ensure adequate safeguards.
9. Your Rights
You have the right to request access to, correction of, or deletion of your personal data, and to withdraw consent at any time by contacting us at privacy@saygoodbyetosingle.com.
If you are in Canada, you may also contact the Office of the Privacy Commissioner of Canada.
10. Children’s Privacy
Our services are intended for adults. We do not knowingly collect data from children under 13. If you believe we have collected such data, please contact us for deletion.
11. Security
We use SSL encryption, password-protected accounts, and restrict access to personal information to authorized staff only.
12. Updates to This Policy
We may update this policy from time to time. The latest version will always be posted on this page.